Refund policy

Last updated: October 17, 2026

Return & Refund Policy

At Houston Lone Star Outlet, we’re a small, family‑run business, and we put a lot of care into choosing great products for our customers. Because of this, we don’t accept change‑of‑mind returns, but we’re always here to help if something isn’t right with your order.

If Something Arrives Damaged or Incorrect

We want you to be happy with what you receive. If your item shows up damaged, defective, or not quite what you ordered, please reach out within 72 hours of delivery. Just send us:

Your order number
A quick description of the issue
A few photos of the item and packaging

We’ll take a look and work with you on a replacement or refund when appropriate.

Refunds Issued as Store Credit

For approved refunds, we issue store credit only. As a small business, this helps us keep prices fair and continue offering great products and service. Store credit never expires and can be used on any future purchase.

Why We Don’t Accept Change‑of‑Mind Returns

As a small business, every item we carry is selected with care. Accepting returns simply because someone changed their mind would make it harder for us to keep prices fair and continue offering the kind of service our customers love. We truly appreciate your understanding and support.